Refund and Returns Policy

Refund And Return Policy

Effective Date: May 16, 2026

At StuffX, we manufacture high-quality, custom-engineered merchandise and prioritize a seamless delivery process for our community. Because our items are custom-printed to order, we enforce a strict and legally binding fulfillment policy to protect our production ecosystem.

By placing an order on our website, you explicitly agree to the following terms and conditions:

1. Rigid Damage & Error Criteria (Eligibility)

Refunds, returns, or replacements are strictly limited to the following two scenarios:

Damaged Items: Products that arrive physically broken, torn, or functionally compromised.
Incorrect Items: Products that do not match the specific variant, design, or sizing selected at checkout.
Strict Exclusion: We do not offer refunds, returns, or exchanges for change of mind, subjective dissatisfaction with artistic content, or buyer’s remorse.

2. Mandatory Unboxing Video Proof (Zero Exceptions)

To eliminate fraudulent claims, StuffX enforces an ironclad verification protocol.

The Requirement: To be eligible for a refund or replacement, you must provide a continuous, unedited, high-resolution recorded video of the sealed package being opened.

The Rules: * The video must clearly show the shipping label and the intact, original seal of the outer packet before opening.

The video must capture the entire unboxing process and clearly highlight the damage or error in the same continuous shot.
Edited, cut, or spliced videos, as well as photos provided without a video, will result in the immediate and permanent denial of your claim.

3. The 24-Hour Cancellation Window

Before 24 Hours: You may cancel your order within 24 hours of placement for a full refund.
After 24 Hours: Once the 24-hour window closes, your order enters our automated custom printing and packaging pipeline. After this point, production costs are fully incurred, and the customer remains legally responsible for the total cost of the item.

4. Resolution Terms & Refund Limits

Approved Claims: Upon validation of your unboxing video, StuffX will issue either a direct replacement or a refund.
Refund Cap: Refunds are strictly capped at the original cart value of the damaged item or the specific product cost itself. We do not reimburse third-party banking fees or secondary shipping liabilities.

5. Logistics, Real-Time Reversals & Delays

Express vs. Standard Timelines: Prepaid and free shipping orders receive Fast Express Delivery (4-5 business days), while others utilize Standard Delivery (7-10 business days). Both timelines exclude weekends and public holidays.
Automatic Standard Shifts: If your delivery location is outside the express logistical range of our shipping partner (Xpressbees), your shipment will automatically shift to standard delivery. Delivery delays caused by structural range issues or regional carriers are entirely outside of our control and do not qualify for an expedited refund.

6. File Ratios and Autonomous Production

User Responsibility: You are solely responsible for ensuring your uploaded designs (PNG, JPEG, PDF) match the correct aspect ratios for printing.
The 2-Day Resolution Rule: If an uploaded file cannot be effectively upscaled or contains incorrect ratios, our design team will notify you via email. If we do not receive a resolution or file replacement from you within two (2) working days, your design will be printed exactly as originally submitted to ensure our production timelines stay on schedule. Items printed with poor resolution due to user file constraints are strictly non-refundable.

7. Customer Support & Resolution Channels

If your claim fully satisfies the requirements listed above, please submit your unboxing video and order details within 48 hours of delivery to our official monitoring channels:

Official Instagram Support: @StuffX

Official Email: stuffx.ecom@gmail.com