Privacy Policy

Privacy Policy

Last Update: May 15, 2026 Applicability: Global Operations

At StuffX, we recognize that privacy is a fundamental right. This comprehensive Privacy Policy governs the collection, storage, and processing of data across our digital ecosystem, ensuring full alignment with the Digital Personal Data Protection (DPDP) Act, Information Technology (IT) Act, and international data protection standards.

1. Scope of Data Processing

We collect and process various categories of data to provide bespoke manufacturing and logistics services:

Personally Identifiable Information (PII): Full legal name, verified mobile number, and primary email address.
Logistics & Fulfillment Data: Precise geolocation and shipping coordinates to ensure high-velocity delivery.
Business & Commercial Identifiers: GSTIN and Udyam registration details for our B2B and wholesale partners.
Creative Assets & Intellectual Property: High-resolution PNG, JPEG, and PDF files submitted for custom production.

2. Age-Restricted Content & Consent Protocols

Our catalog includes sophisticated artistic works and mature-themed series (e.g., Berserk, Chainsaw Man):

Age Limitation: Use of this platform is restricted to individuals aged 18 and above.
Parental Verification: Individuals under 18 are strictly prohibited from accessing the site unless they are under the continuous supervision of a parent or legal guardian.
Verification: By engaging with our services, you warrant that you are of legal age or possess the necessary guardian-level authorization.

3. Advanced Image Processing & Asset Lifecycle

To maintain our position as a leader in custom merchandise, we employ proprietary enhancement workflows:

Neural Upscaling: We utilize state-of-the-art Al enhancement tools to rectify low-resolution submissions for optimal print clarity.
Zero-Retention Policy: We adhere to a strict “Zero-Retention” protocol for creative assets. All user-uploaded designs are purged from our secure servers immediately upon successful order delivery to protect your creative privacy.

4. Statutory Retention & B2B Compliance

While we prioritize data deletion for general users, we maintain rigorous compliance with Indian financial regulations:

Tax Compliance: All records associated with B2B transactions, including GST data and commercial invoices, are retained for a statutory period of 7 years.
Regulatory Access: This data is stored in secure, encrypted archives and is only accessed for official tax audits or legal mandates.

5. Tracking Technologies & Digital Fingerprinting

We use data to optimize our platform’s user experience through the following technologies:

Persistent & Session Cookies: Used to maintain site security, authenticate user sessions, and preserve cart integrity.
Tracking Pixels: Our marketing stack utilizes pixels to monitor campaign efficacy and user journey flow.
Lifecycle: Tracking pixels remain active for 90 days. Users may opt out via their browser’s “Do Not Track” settings or by clearing their cache.

6. Third-Party Ecosystem & Security

We share data only with a curated list of enterprise-grade service providers:

Fulfillment: Shipping and tracking data is processed through Xpressbees.
Financial Gateways: Payments are routed through the PhonePe encrypted gateway. StuffX never has visibility into your raw payment credentials.
Restriction: We maintain a strict prohibition against the sale or unauthorized trade of your personal information to third-party data brokers.

7. User Autonomy & Rights

Under our global data policy, you possess the following rights:

Right to Erasure: You may request the permanent deletion of your PII by contacting stuffx.ecom@gmail.com.
Right to Correction: You may update or rectify inaccurate data within your account profile at any time.

8. Corporate Contact & Grievance Redressal

In accordance with the DPDP Act, all privacy-related inquiries or formal grievances should be submitted to our dedicated officer:

Official Correspondence: stuffx.ecom@gmail.com

Designation: Chief Grievance Officer

Corporate Entity: StuffX

Regional Headquarters: Shora Kothi, Malka Ganj, Delhi-110007