Privacy Policy

This Privacy Policy describes how STUFFX and its affiliates (collectively “STUFFX, we, our, us”) collect, use, share, protect or otherwise process your information/ personal data through our website stuffx.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc., all of the above being in accordance with applicable law(s).

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on Platform and such third party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you receive an email or a call from a person/association claiming to be STUFFX seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of
information.

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment options opted by you.

Such disclosures may be required to provide services, comply with legal obligations, enforce our user
agreement, facilitate marketing and advertising activities, or prevent, detect, mitigate, and
investigate fraudulent or illegal activities.

We may disclose personal and sensitive personal data to government agencies or authorised law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to respond to legal process.

We may disclose personal data to enforce our Terms of Use or Privacy Policy, respond to claims of rights violations, or protect the rights, property or personal safety of our users or the public.

Security Precautions

To protect your personal data from unauthorised access, loss or misuse, we adopt reasonable security practices and procedures. We adhere to security guidelines to protect your information and offer the use of a secure server.

However, data transmission over the internet is not completely secure. By using the Platform, users accept the inherent risks associated with internet data transmission. Users are responsible for safeguarding their login credentials.

Data Deletion and Retention

You may delete your account by visiting your profile and settings on the Platform. This will result in the loss of all information related to your account.

We may refuse or delay deletion in case of pending grievances, claims, shipments or services. Once deleted, you will lose access to your account.

We retain personal data only as long as required for the purpose it was collected or as required by applicable law. We may retain anonymised data for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

You consent to being contacted via SMS, instant messaging apps, call or email for purposes specified in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer with the subject line “Withdrawal of consent for processing personal data”.

Withdrawal of consent will not be retrospective and may result in restriction or denial of services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Significant changes may be notified as required under applicable laws.